Returns & Refunds

Our rules for returning a product and getting a refund.

Unopened products

Unopened, unused products can be returned within 14 days of receipt.

Opened cosmetics

For hygiene reasons, opened cosmetic products cannot be returned, unless the item was received damaged or defective.

Damaged or wrong item

If you receive a damaged or incorrect item, please contact us within 3 days of receipt with a photo. We will send a replacement or issue a refund.

Refunds

Refunds for card payments are made to the same card only — never in cash. Refunds are processed within 10 working days after approval.

How to start a return

Write to us on WhatsApp or at info@geo-hair.com with your order details.